How can I track my order?
When will I receive tracking information? Once your order has been shipped, you'll receive a shipping confirmation email with a track & trace link.
Haven't received a shipping confirmation?
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Check your spam/junk mail
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Make sure the email address you provided is correct
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Is your order still being processed? Then there's no tracking yet
Status shows 'delivered' but nothing received
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Check with neighbours or housemates
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See if the carrier mentioned a pickup point or alternative delivery location
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Still nothing? Contact us with your order number and we'll start an investigation with the carrier.
Need help? Send us your order number and we'll look into it together.