You can only cancel or change your order before it has been processed or shipped. Please contact us as soon as possible via support@mentastore.com or the blue chat button on our website.
Cancellation fees:
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Within 6 hours after purchase: free
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After 6 hours: €15
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Refused delivery at the door: €15
Please note: cancellations are only valid after confirmation. Orders with Pre-Verified 24-hour delivery are processed immediately and often cannot be canceled.