Orders

How can I place an order?

All orders can be placed directly through our website. Simply choose your desired product, select the correct size, and click “Add to cart.” The delivery time will always be displayed above the “Add to cart” button after selecting your size.

Can I cancel or change my order?

You can only cancel or change your order before it has been processed or shipped. Please contact us as soon as possible via support@mentastore.com or the blue chat button on our website. Cancellation fees: - Within 6 hours after purchase: free - After 6 hours: €15 - Refused delivery at the door: €15 Please note: cancellations are only valid after confirmation. Orders with Pre-Verified 24-hour delivery are processed immediately and often cannot be canceled.

How can I track my order?

Once your order has been shipped, you will receive a tracking link via email. We work with DPD, PostNL, DHL, and UPS. A blue 24H Logo next to the size on our website means it will be shipped within 24 hours. No blue 24H Logo means delivery within 1–10 business days.