How does Mentastore work?
What is Mentastore?
Mentastore is a marketplace for exclusive sneakers and lifestyle products. We work with selected partners and inspect all products before shipping.
How do I place an order?
Simply order through our website. During checkout, you'll always see which delivery option applies to your product.
What is the delivery time?
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24H delivery (pre-verified): already inspected, shipped within 24 hours
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Marketplace delivery: average 1–10 business days
Why does marketplace delivery take longer?
Because the product is first sent to Mentastore for an authenticity and condition check.
Can I cancel my order?
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Within 6 hours of purchase: free of charge
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After 6 hours: €15 cancellation fee
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Refusing delivery at the door: €15 fee
Cancellation is only valid after confirmation from Mentastore.
When is the purchase agreement binding?
The purchase agreement is established as soon as a shipping label has been created. Until that point, Mentastore may cancel an order in case of errors, failed inspections, or payment issues.