How does returning work at Mentastore?
Where do I register my return?
Returns always start via our return portal:
https://mentastore.returnless.com/en
What is the return period?
You can return your online order within 14 days of receipt.
What are the return conditions?
-
Sneakers: unworn and undamaged
-
Clothing/accessories: unused and with original labels
-
In-store purchases: cannot be returned online (unless stated otherwise)
Are there exceptions?
-
Hygiene products
-
Personalized/special orders
-
Pop Mart & Pokémon: non-returnable
Can I return SALE items?
Yes, within 14 days, provided they meet the return conditions.
What are the return costs?
Return costs are for your own account.
Indication:
-
NL / BE / DE: €9.95
-
Austria: €14.95
-
Other countries: exact costs will be shown automatically in the return portal
The return portal is always leading.
When will I receive my money back?
After receipt and inspection, we will process the refund within 5 working days via the original payment method.
Canceling & refusing (important)
-
Within 6 hours of purchase: free cancellation
-
After 6 hours: €15 cancellation fee
-
Refusing at the door: €15 fee
Can I return in-store?
Yes, you can also bring back online orders to our store in Tilburg. For this, always register your return via the return portal first.