How does returning work at Mentastore?
Where do I register my return?
Returns are always initiated via our returns portal:
https://mentastore.returnless.com/en
What is the return period?
You can return your online order within 14 days of receipt.
What are the return conditions?
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Sneakers: unworn and undamaged
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Clothing/accessories: unused and with original tags
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In-store purchases: cannot be returned online (unless otherwise stated)
Are there any exceptions?
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Hygiene products
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Personalized/special orders
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Pop Mart & Pokémon: non-returnable
Can I return SALE items?
Yes, within 14 days, provided they meet the return conditions.
What are the return costs?
Return costs are at your own expense.
Guidelines:
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NL / BE / DE: €9.95
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Austria: €14.95
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Other countries: exact costs are automatically displayed in the returns portal
The returns portal is always decisive.
When will I get my money back?
Upon receipt and inspection, we process the refund within 5 working days via the original payment method.
Cancellations & Refusals (important)
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Within 6 hours of purchase: free cancellation
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After 6 hours: €15 cancellation fee
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Refusing acceptance at the door: €15 fee
Can I return in-store?
Yes, online orders can also be returned at our store in Tilburg. For this, always register your return via the returns portal first.